All Systems Operational

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Consult this page details regarding brainCloud System Status, Performance Statistics, Maintenance Windows and Service Interruptions. Subscribe for realtime updates.

API Platform ? Operational
API Servers ? Operational
DataStream Servers ? Operational
Push Notifications ? Operational
Design Portal ? Operational
Documentation ? Operational
Third Party (Infrastructure) ? Operational
AWS EC2 ? Operational
AWS S3 ? Operational
AWS CloudFront ? Operational
AWS SQS ? Operational
SendGrid API v3 ? Operational
Segment Tracking API ? Operational
Third Party (Support) ? Operational
Intercom Intercom APIs ? Operational
Twilio Authy ? Operational
Fusebill Hosted Pages ? Operational
Fusebill API ? Operational
Stripe API ? Operational
StatusPage.io Email Notifications ? Operational
StatusPage.io Hosted Pages ? Operational
StatusPage.io SMS Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time
Fetching
Past Incidents
Jun 28, 2017

No incidents reported today.

Jun 27, 2017
Resolved - This appears to have been a combination of two app servers failing at the same time that there were communications issues between some app servers in one AWS environment and the cache servers in another AWS environment. We have spun up additional app servers and will continue to investigate to confirm root causes. All services are back up.
Jun 27, 11:37 EDT
Investigating - We are currently investigating a service outage affecting about 50% of our users. At least one appServer has failed - but we suspect some communications issue within our AWS environment. The team is on it.
Jun 27, 11:25 EDT
Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017
There was a service configuration error associated with yesterday's server upgrade. As a result - sending push notifications to segments of users were not being processed. This was resolved around 2pm today - at which point the system starting processing the push segment requests - resulting in millions of queued up push notifications. Some customers have reported that they believe duplicates of some notifications were sent - though this may be the result of repeated attempts to send the notifications (when the first sends observably failed). We are monitoring and reviewing to determine if there is a further issue there.
Jun 16, 17:46 EDT
Jun 15, 2017
brainCloud 3.5 has been released. In general the update went without a hitch - though we did have a small mismatch with the permissions on crossdomain.xml that caused some Facebook-based apps to temporarily fail. That is fixed and everything is green now.
Jun 15, 16:40 EDT
Jun 14, 2017

No incidents reported.