Minor Service Outage

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API Platform ? Operational
90 days ago
100.0 % uptime
Today
API Servers ? Operational
90 days ago
100.0 % uptime
Today
RTT Services ? Operational
90 days ago
100.0 % uptime
Today
Push Notifications ? Operational
90 days ago
100.0 % uptime
Today
Lobby Services ? Operational
90 days ago
100.0 % uptime
Today
Hosting Services ? Operational
90 days ago
100.0 % uptime
Today
DataStream Services ? Operational
90 days ago
100.0 % uptime
Today
Developer Services Operational
90 days ago
100.0 % uptime
Today
Design Portal ? Operational
90 days ago
100.0 % uptime
Today
Logging Services ? Operational
90 days ago
100.0 % uptime
Today
Forums ? Operational
Documentation ? Operational
BootCamp ? Operational
90 days ago
100.0 % uptime
Today
Third Party (Infrastructure) ? Partial Outage
AWS EC2 ? Operational
AWS S3 ? Operational
AWS CloudFront ? Operational
AWS SQS ? Operational
SendGrid API v3 ? Operational
Segment Tracking API ? Operational
Atlassian Bitbucket Git via SSH Partial Outage
Third Party (Support) ? Operational
Intercom Intercom APIs ? Operational
Fusebill Hosted Pages ? Operational
Fusebill API ? Operational
Stripe API ? Operational
StatusPage.io Email Notifications ? Operational
StatusPage.io Hosted Pages ? Operational
StatusPage.io SMS Notifications ? Operational
Intercom Web Messenger Operational
Twilio Verify Operational
Third Party (Monitoring) Operational
New Relic Dashboards : US Operational
New Relic APM : US Operational
New Relic APM Agent : US Operational
New Relic APM : US Operational
New Relic Infrastructure : US Operational
New Relic Infrastructure Agent : US Operational
New Relic NRQL : US Operational
New Relic Synthetics : US Operational
New Relic Metric API : US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 21, 2025

No incidents reported today.

Oct 20, 2025
Resolved - brainCloud was impacted by issues in AWS region us-east-1. These resulted in difficulties accessing AWS services - particularly initiating cloudfront-based file downloads - and launching of new hosted servers on AWS EC2. These same AWS issues impacted other services that brainCloud uses as well - including StatusPage (this page where we post health updates) - and Intercom (which we use for support chat). AWS resolved the issue around 5:30am Eastern.
Oct 20, 03:30 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.