Identified - As a follow-up to our upgrade, we are going to do some memcached maintenance, which will involve restarting those servers. We will be periodically restarting servers over the next hour-of-so. Some API sessions will be disconnected, but the clients will automatically reconnect (as with any mobile network disconnection). Apologies for the inconvenience...
Feb 18, 12:26 EST

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API Platform ? Degraded Performance
90 days ago
100.0 % uptime
Today
API Servers ? Degraded Performance
90 days ago
100.0 % uptime
Today
DataStream Servers ? Operational
90 days ago
100.0 % uptime
Today
Push Notifications ? Operational
90 days ago
100.0 % uptime
Today
RTT Services ? Operational
90 days ago
100.0 % uptime
Today
Design Portal ? Operational
Documentation ? Operational
Third Party (Infrastructure) ? Operational
AWS EC2 ? Operational
AWS S3 ? Operational
AWS CloudFront ? Operational
AWS SQS ? Operational
SendGrid API v3 ? Operational
Segment Tracking API ? Operational
Third Party (Support) ? Operational
Intercom Intercom APIs ? Operational
Twilio Authy ? Operational
Fusebill Hosted Pages ? Operational
Fusebill API ? Operational
Stripe API ? Operational
StatusPage.io Email Notifications ? Operational
StatusPage.io Hosted Pages ? Operational
StatusPage.io SMS Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
API Response Time
Fetching
Past Incidents
Feb 18, 2020
Completed - All API Servers and DataStream Servers have been updated. RTT Sessions will continue to migrate from 4.3.5 -> 4.4 over the next few hours as users log out / in. Service is green - and Portal has been unlocked.
Feb 18, 11:51 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:00 EST
Scheduled - The servers are being updated to 4.4 Production on Tuesday, Feb 18 from 10:00 - 13:00 Eastern. The Design Portal will be disabled during the maintenance - but the API platform will continue to be available for all applications. Apologies for the inconvenience.
Feb 13, 15:29 EST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 12:00 EST
Scheduled - We will be performing some pre-release 4.4 testing on Thursday, February 13 from 12:00 - 13:00 Eastern Time. During this time the Design Portal will be disabled. All API Services will remain fully available. Apologies for the inconvenience!
Feb 12, 14:17 EST
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.