Service interruption under investigation
Incident Report for brainCloud
Resolved
The issue appears to be fully resolved. We will continue to investigate (and check with partners) concerning root cause.
Posted 12 months ago. Jun 27, 2018 - 13:41 EDT
Monitoring
We may be on our way to recovery now. The flipped db server is taking hold, and a new string of API servers have healthy status now. Still suspect this is AWS related. Setting status to degraded performance until we're sure everything is okay...
Posted 12 months ago. Jun 27, 2018 - 13:17 EDT
Update
Of of the primary database shard servers (hosted on AWS) appears to be non-responsive. We are attempting to manually flip another server to primary. [Should have happened automatically, but if AWS is having communications issues, it may have interfered].
Posted 12 months ago. Jun 27, 2018 - 13:11 EDT
Update
We are continuing to investigate this issue.
Posted 12 months ago. Jun 27, 2018 - 12:59 EDT
Investigating
Our team is investigating a service interruption. It appears to be an issue with AWS, but we have not confirmed that yet.
Posted 12 months ago. Jun 27, 2018 - 12:57 EDT
This incident affected: API Platform (API Servers).