Service interruption under investigation

Incident Report for brainCloud

Resolved

The issue appears to be fully resolved. We will continue to investigate (and check with partners) concerning root cause.
Posted Jun 27, 2018 - 13:41 EDT

Monitoring

We may be on our way to recovery now. The flipped db server is taking hold, and a new string of API servers have healthy status now. Still suspect this is AWS related. Setting status to degraded performance until we're sure everything is okay...
Posted Jun 27, 2018 - 13:17 EDT

Update

Of of the primary database shard servers (hosted on AWS) appears to be non-responsive. We are attempting to manually flip another server to primary. [Should have happened automatically, but if AWS is having communications issues, it may have interfered].
Posted Jun 27, 2018 - 13:11 EDT

Update

We are continuing to investigate this issue.
Posted Jun 27, 2018 - 12:59 EDT

Investigating

Our team is investigating a service interruption. It appears to be an issue with AWS, but we have not confirmed that yet.
Posted Jun 27, 2018 - 12:57 EDT
This incident affected: API Platform (API Servers).